Welcome to www.godee.vn (“Website”)/the GoDee mobile application (“App”). This Website/App is owned and operated by BusGo Limited Company (“GoDee”), 17 Le Duan, Ben Nghe ward, District 1, Ho Chi Minh City.
Our Website/App is an online platform that simplifies Your daily commute. By using Our App, a group of Users can plan their transport to a predetermined location in advance. Our App allows You to choose, in advance, the services of buses, minibuses and other vehicle operators (“Operators”) through common carriage contracts (“Contracts”) for your commute to a common destination.
You may access and use the Website/App only if You are 18 years of age or older and are legally capable of entering into a binding contract as per applicable law. If You are below the age of 18, Your parent/legal guardian is required to accept a Contract on Your behalf and ensure the discharge all the obligations therein.
Upon downloading the App, You are required to create a profile (“Profile”) providing Us with Your name, contact number, picture and details required for Payment as described in Clause 6. Upon successful registration, You will be issued a username and password which are linked to Your Profile. These are non transferable. Please keep them confidential as You are responsible for all acts or omissions committed on the Website/App using your username or password and for all the information/content posted under Your Profile.
By providing us with Your User Information, You confirm that:
The User Information provided by You and under Your Profile is accurate, genuine and will be regularly updated;
Upon providing details of Your pick up and drop destination, a list of all available Contracts matching your requirements, together with the periodicity for which such Contracts are available, will be provided to You.
You may choose a Contract from the list of Contracts provided to You by clicking on the “View” button, upon which the terms and conditions of the Contract, including the fee (“Fee”) payable for each Contract over various durations, will be made available to You for your acceptance. By accepting a Contract on the Website/App, You enter into and accept to be bound by a common contract between You, the relevant Operator and other Users who have accepted the same Contract (“Co-passengers”).
GoDee is not an on demand service. We require that You Contract with the relevant Operator at least 5 minutes ahead of your journey. We allow Contracts to be entered into for various intervals ranging from weekly to annual Contracts. We may, at our sole discretion, also allow you to enter into a Contract for individual days or journeys as an introductory measure. Each round of travel available as per these Contracts constitutes a single ride (“Ride”). In the event that You or any of Your Co-passengers terminate a Contract, We reserve the right to cancel the relevant Contract. We may offer additional Contracts or remove Contracts from the list offered depending on the availability of Operators and Your demand for transport to specific destinations.
Please note that Operators supply their vehicles only in accordance with the pre-agreed Contracts between them and You. No vehicle will stop to pick up or set down any User at any point in the Ride other than the agreed pick up location and destination.
It is clarified that all Rides are provided solely by the Operator and are subject to the Contract entered into between You, the Operator and Your Co-passengers. We are not a party to such Contracts and shall not be held liable under any circumstance for the breach by the Operator of any terms of the Contract or for the Operator’s failure to render services to Your satisfaction. We shall also not be liable for any harm, loss or damage caused to Your person or property due to the actions and/or inactions of the Operator.
You are required to pay the entire Fee for the Contract chosen by You [through a payment method linked to Your Profile].
In the event that you do not board a ride forming part of the contract chosen by you, a corresponding portion of the fee will not be refunded.
We reserve the right to offer Rides free of cost to promote Our services. It is clarified that You will continue to be bound by the terms of the Contracts that such Ride forms part of, should you choose to avail such free Rides.
You understand and agree that:
The intellectual property in the Website/App and in the material, content and information made available on the Website/App including graphics, images, photographs, logos, trademarks, the appearance, organisation and layout of this Website and the underlying software code belong to GoDee or its licensors. You must not copy, modify, alter, publish, broadcast, distribute, sell or transfer (whether in whole or in part) any such material. The information provided on the Website/App is for Your personal use only.
You retain ownership of any intellectual property rights that You hold in content (including photographs, images and materials and information other than the User Information) (collectively, “User Content”) that You provide on the Website/App. You grant GoDee license and right to use and modify this User Content for the Website/App.
Any material that is generated, as a whole or in part, on the Website/App, including, without limitation details of communication between Yourself and other Users including but not limited to messages and other communication (collectively “User Generated Information”) that You post or transmit to or receive, through or over the Website shall be solely owned by Us.
You agree to be fair, accurate and non-disparaging while leaving comments, feedback, testimonials and reviews (“Feedback”) on or about the Operators and Your Rides. You acknowledge that you transfer all rights in such Feedback to GoDee and that we will be free to use the same as we may find appropriate.
While accepting a Contract, We strongly encourage You to exercise reasonable diligence as You would in traditional offline channels and practice judgment and common sense before committing to any Contract or exchange of information.
Third parties may obtain personal information about You due to Your use of the Website/App. You acknowledge that We are not responsible for the use of any personal information that You disclose or share with others through the use of the Website/App.
All third party advertisements, hyperlinks or other redirection tools on the Website/App which take you to content operated by third parties are not controlled by Us and do not form part of the Website. We are not liable for any loss or harm that occurs to You as a result of such sites.
The Website/App and Rides are provided on an “as is” and “as available” basis without any representation or warranty, express or implied. We do not warrant that:
The Website/App/Rides will be constantly available, or available at all. We shall have no liability to You for any interruption or delay in access to the services or the rides availed through them, irrespective of the cause;
The information on the Website/App is complete, true, accurate or non-misleading;
That the Website/App is secure or free of viruses, Trojans or other malware;
The contents of the Website/App do not infringe any intellectual property rights.
Use of the Website/App does not create any relationship of principal and agent, master and servant or employer and employee between any User and GoDee. Further, there is no relationship of principal and agent, master and servant or employer and employee between any Operator and GoDee.
Please contact Us for any questions or comments (including all inquiries related to copyright infringement) regarding this Website.
If you miss your bus, the ride is considered taken and no refunds will be provided. If the Operator bus does not turn up, we will make a full refund for the trip. Please allow up to 1 month for the refund to be processed.
Frequent cancellations and blocking seats so that other users cannot make a booking are considered to be a violation of fair usage policy. All such accounts can be blocked from making a booking without any further notice.
Only one account can be linked to a device, thereby restricting usage for multiple accounts. In case of Violation of fair usage policy, accounts can be blocked from making a booking without any further notice.
Customer understands that the services provided hereunder may be in compliance with state government or from central government's ministry of road transport.
By Boarding the vehicle, user will be held in acceptance of stated Terms & Conditions
GoDee reserves the right to modify its Terms & Conditions without notice to its users.